Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service
• To generate, run, and monitor AI-powered workflows and automations that you configure
• To personalize your experience, such as remembering preferences or recently used workflows
• To improve performance, reliability, and functionality of Runwise, including through analytics and research
• To communicate with you about product updates, security notices, support responses, and important service-related information
• To process payments, manage subscriptions, and prevent fraud or unauthorized use
• To detect, investigate, and mitigate abuse, security issues, or violations of our Terms and Conditions
• To comply with legal obligations and enforce our agreements

Where required by law, we rely on appropriate legal bases to process your information, including performance of a contract, legitimate interests (such as improving the Service and ensuring security), compliance with legal obligations, and, where applicable, your consent.

3. AI Processing and Data Use

Runwise uses artificial intelligence systems to process prompts, generate workflows, and assist with automation design. This may involve sending your inputs to AI models, interpreting results, and storing generated outputs.

• Your prompts, workflow descriptions, and related inputs may be processed by AI models to generate responses and automation logic.
• We do not use your private workflow data to train publicly available models without your explicit consent.
• We may use anonymized or aggregated data to improve model quality, reliability, and system performance.
• Outputs may be automatically analyzed for abuse detection, safety, or quality control (for example, to prevent spam or harmful behavior).

You remain responsible for reviewing and validating AI-generated outputs before relying on them. You should not use AI outputs as the sole basis for decisions that could result in significant harm without appropriate human review.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to support core functionality and improve your experience, including:

• Maintaining login sessions and authentication
• Remembering your preferences and settings
• Understanding usage patterns and feature adoption
• Measuring performance, errors, and user flows

You can control cookies through your browser settings, including disabling certain types of cookies. However, if you choose to block or delete cookies, some features of Runwise may not function properly.

We do not use cookies for invasive tracking across unrelated websites, and we do not sell your browsing data.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

We do not sell your personal data.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide and maintain the Service and your workflows
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain security logs and abuse prevention records for a reasonable period

When information is no longer needed for these purposes, we will delete it or anonymize it so that it can no longer be linked to you.

You may request deletion of your account and associated data, subject to certain limitations (for example, where we are required by law to retain specific records).

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Encryption in transit (HTTPS) for data sent to and from the Service
• Access controls and authentication for internal systems
• Monitoring and logging of critical infrastructure
• Regular updates and security patches for underlying platforms

However, no system is 100% secure. You acknowledge and accept that there is inherent risk in transmitting information online and that we cannot guarantee absolute security. You are responsible for using strong, unique passwords and keeping your account credentials confidential.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include:

• Accessing the personal data we hold about you
• Correcting inaccurate or incomplete information
• Requesting deletion of your data, subject to legal obligations
• Requesting restriction of certain processing activities
• Objecting to processing based on legitimate interests
• Withdrawing consent where we rely on your consent to process data
• Requesting a copy of your data in a portable format, where applicable

To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing certain requests.

If you believe your rights have been violated, you may also have the right to lodge a complaint with your local data protection authority.

9. Children’s Privacy

Runwise is not intended for children under 13, and we do not knowingly collect personal data from children under this age. If you are under 13, you must not use the Service or provide us with any personal information.

If you believe that a child has provided us with personal data, please contact us immediately. We will take steps to delete such information as soon as reasonably practicable.

10. International Data Transfers

Runwise is operated from New Zealand and may use cloud infrastructure located in other countries. As a result, your information may be processed and stored in jurisdictions that have different data protection laws than your home country.

By using the Service, you consent to the transfer of information to countries outside your country of residence, including countries that may not provide the same level of data protection. Where required, we will take appropriate steps to ensure that international transfers are subject to suitable safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service itself. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Provide a prominent notice within the Service, where appropriate
• Notify you by email, if you have an active account, where required

Continued use of Runwise after any changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the Service.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: