Eli – Ticket Triager
Reads every new Zendesk or Intercom ticket, tags it by category and severity, drafts a first-pass reply citing your help docs, and escalates blockers with full context.
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Customer Support
First-response in seconds, not hours.
Agents that triage every incoming ticket, draft a thoughtful first reply, handle the boring policy work, and surface what your customers actually keep complaining about.
Noor – Refund & Cancellation Handler
Verifies eligibility against your billing data, processes Stripe refunds within policy, and writes the customer back with a warm, on-brand resolution message.
Iris – Voice of Customer Synthesizer
Reads the week's tickets and reviews, clusters the recurring themes, files product tickets in Linear, and ships a digest to the product team every Friday.
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